Terms of Service

Effective [Month Day, 2026]

These terms are an agreement between you and [Company legal name] (“we”, “us”) for the Kestrel desktop app and usekestrel.net (“Kestrel”). By installing or using Kestrel you agree to them.

1. The license

We grant you a personal, non-transferable, non-exclusive license to install and use Kestrel on computers you own or control, under the plan you’re on. You may not resell, sublicense, reverse-engineer (except where the law allows it), or share license keys.

2. Plans and billing

• Free trial: a limited number of short sessions so you can try Kestrel.
• Week Pass: a one-time purchase that unlocks unlimited live sessions for 7 days. It doesn’t renew; buying another extends it by 7 days.
• Kestrel Pro: a subscription billed monthly or yearly that renews automatically until you cancel. Cancel anytime, and access continues until the end of the paid period.
• Lifetime BYOK: a one-time purchase for the lifetime of the product. You supply your own AI provider keys and pay those providers directly.

Plans that include AI are subject to fair use: usage far beyond normal job-seeking (for example, automated or shared use) may be rate-limited. Payments are handled by [Payment processor]. Prices may change, but changes never affect a period you have already paid for.

3. Refunds

If Kestrel doesn’t work for you, email support@usekestrel.net within 14 days of your first purchase of a plan and we’ll refund it in full. Subscription renewals can be refunded within 14 days if the renewed period went unused. This doesn’t limit any rights you have under consumer law where you live.

4. Your responsibilities

• Follow the rules of the room. Some interviews, assessments, exams and workplaces restrict assistance tools. You’re responsible for knowing and following those rules.
• Consent to transcription. Kestrel transcribes the audio of calls. In some places you need the consent of everyone on a call before transcribing it, and you’re responsible for getting it where the law requires.
• Don’t misuse Kestrel to break the law, infringe others’ rights, or harass anyone.
• Your keys and content. Keep your API keys safe and don’t upload content you don’t have the right to use.

5. AI output

Answers are generated by AI from what you provide and what is said on the call. They can be incomplete or wrong. Check anything important before relying on it, because you’re responsible for what you say and do with it.

6. Third-party services

Kestrel works with AI providers (Deepgram, OpenAI, Google, OpenRouter, Anthropic, Groq) and with meeting apps we don’t control. Their terms apply to your use of them, and we aren’t responsible for their availability or behaviour.

7. Your content and our software

You own your resume, documents, transcripts and answers. We own Kestrel, its design and brand. Feedback you send us may be used to improve Kestrel without obligation to you.

8. Referral and affiliate program

Rewards are earned only for genuine new customers whose payment has cleared the refund window. Self-referrals, fake accounts, coupon-site or paid-search bidding on “Kestrel”, and spam are not allowed and void rewards. We may change or end the program with notice. Rewards already earned under the old terms will be honoured.

9. Termination

You can stop using Kestrel at any time. We may suspend or end access if you seriously or repeatedly breach these terms. Sections that by their nature should survive, such as 5, 7, 10 and 11, survive termination.

10. Disclaimers

Kestrel is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don’t guarantee any interview outcome or that Kestrel will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent the law allows, we aren’t liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, opportunities or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

12. Governing law

These terms are governed by the laws of [jurisdiction], and disputes go to the courts of [venue], unless your local consumer law gives you the right to bring a claim where you live.

13. Changes

We may update these terms. We’ll post changes here with a new effective date and give notice in the app or by email for material changes. Continuing to use Kestrel after a change takes effect means you accept it.

14. Contact

[Company legal name], [registered address] · support@usekestrel.net